EFFECTIVE DATE: SEPTEMBER 2026 • LAST UPDATED: SEPTEMBER 2026
Refund & Return Policy — Orivana Organics Private Limited
Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
As our products are Perishable Goods, we only support refund and return when there is any manufacturing defect.
Additional Non-Returnable Items
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (If Applicable)
If you haven’t received a refund yet:
- First check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@orivanaorganics.com or procurement@orivanaorganics.com.
Sale Items (If Applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (If Applicable)
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at support@orivanaorganics.com and send your item to:
Email: support@orivanaorganics.com • Phone: +91 33 2490 8800
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.